Heads Up for this dress by Diane Von Furstenberg

HU Mast

Heads Up for this dress by Diane Von Furstenberg

The garment: A black silk dress with a silver bead decorative band at the neckline. The care label reads, “Dry Clean Only”. There is also an International Cleanability Symbol on the label that supports this wording.

The problem: After drycleaning many of the beads are beginning to soften and dissolve thus staining other areas of the dress. The decorative trim is now permanently damaged resulting in an objectionable appearance of the beads and nearby dress fabric.

Who’s responsible? The manufacturer, since all components on a garment must be able to withstand the recommended professional cleaning process, as labeled.

What to do: This dress should be returned to the place of purchase or manufacturer.

RN#: None/V#41001
DVF Returns Dept.
1000 Castle Rd.
Secaucus, NJ 07094
Ph. 1-888-472-2383
www.dvf.com

Heads Up for this dress by Diane Von Furstenberg
The close up view of the bead trim reveals the objectionable change of appearance and nearby fabric staining after drycleaning.
Heads Up for this dress by Diane Von Furstenberg
This fancy dress has decorative trim that is damaged during drycleaning.
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